FAQ

Legitimate platforms use data encryption and secure server protocols to protect your information. For sensitive procedures (like government or financial portals), always verify the site's privacy policy and security certificates.

First, check your Spam or Junk folder. If it isn’t there, ensure you entered your email address correctly. You can usually click the "Resend Verification Link" button on the login screen.

A: Locate and click the "Sign Up" or "Register" button on the platform's homepage. You will typically be prompted to enter your personal details (name, email, phone number) and set a secure password. [1]

Standard packages include your Hajj visa, accommodation in Makkah/Madinah, airfare (if selected), transportation in Saudi Arabia, and full-board catering in Mina and Arafat.

A: This depends entirely on the package. Under the current custom flight system, many bookings utilize Global Distribution System (GDS) custom flights, where you may select your own flights, or purchase an all-inclusive package that bundles the flights for you.

A: Costs vary drastically depending on the proximity to the Haram, hotel star rating, and package duration. Prices generally range from $11,000 to $27,000+

Legitimate platforms use data encryption and secure server protocols to protect your information. For sensitive procedures (like government or financial portals), always verify the site's privacy policy and security certificates.

First, check your Spam or Junk folder. If it isn’t there, ensure you entered your email address correctly. You can usually click the "Resend Verification Link" button on the login screen.

Ensure you have the following:

• A valid passport with at least 6 months of remaining validity
• Your approved Hajj Visa
• National ID card (NID)
• Required vaccination certificates (e.g., Meningitis, Polio, and COVID-19)
• Confirmed flight tickets and hotel vouchers

No. Hajj requires a specific, dedicated Hajj visa linked to your Nusuk booking. Regular tourist or Umrah visas are not accepted during the Hajj season.

Yes, you must register and apply for Hajj through the official Saudi Ministry of Hajj and Umrah or the authorized Nusuk platform. [1, 2, 3, 4, 5]

The Saudi authorities limit how frequently Hajj can be performed. Priority is always given to individuals who have never performed Hajj before to ensure fairness.

Yes. If you have booked a shifting package, our logistics team will manage the transfer of your main suitcases while you transition between your Azizia accommodation and the hotels near the Haram.

Hotel distances vary by your package tier. Luxury packages generally feature hotels located directly on the Haram courtyard. Standard packages may utilize accommodations in the Azizia district, which are roughly 6-9 km away, with complimentary shuttle buses provided during off-peak hours.

Most Hajj packages include either half-board (breakfast and dinner) or full-board (breakfast, lunch, and dinner) while staying in the hotels. Please check your specific package details for clarification. [1, 2, 3, 4]

Rooming preferences are collected during the booking process. Options usually include double, triple, or quad sharing. While we do our utmost to keep families and groups together, specific rooming cannot be 100% guaranteed until final hotel allocations are confirmed.

Your passport must have a minimum validity of six months from the date of your visa application submission, and it must contain at least two adjacent blank pages for official stamps.

A: No, independent applications are not accepted. You must apply through a travel agency authorized and licensed by the Ministry of Hajj and Umrah.

You will need recent passport-sized photographs (typically 2x2 inches or 4x6 cm) with a plain white background. The photo must clearly show your face directly facing the camera, with no glasses or non-religious headwear

Yes, all applicants are required to possess a confirmed, non-refundable round-trip flight ticket.

Women under the age of 45 must travel with a male guardian (Mahram). Proof of relationship, such as a marriage or birth certificate, is required. Women 45 or older may travel without a Mahram if they are part of an organized group and have a notarized letter of no-objection from their Mahram.

Yes, many packages allocate a specific amount of Zamzam water (typically 5 to 10 liters) for you to take back home at the end of your trip

Medical clinics and facilities are located around the Great Mosque in Makkah, and operators generally have first aid on-site. However, pilgrims are strongly encouraged to carry travel and health insurance. [1, 2, 3]

A: Generally, you need a passport valid for at least 6 months, two passport-sized photos with a white background, a National ID/birth certificate, and a completed vaccination card (including Meningitis and COVID-19)